Post by account_disabled on Dec 4, 2023 14:49:47 GMT 8
Publication date :August 22, 2018 Flipboard Reddit Pinterest WhatsApp E-mail The transformation of the customer experience has recently taken place through IT systems, data and of course artificial intelligence. With the arrival of artificial intelligence (AI) in the customer experience spectrum, the awakening of fears linked to the loss of human contact is becoming increasingly strong.
An article by Richard Conway , Enterprise Field Sales EMEA at LogMeIn However, fears of seeing a dystopian future emerging where the machine would take control of customer relations are not yet Buy Bulk SMS Service relevant. Although the concerns are real and supported by tangible arguments, it is clear that AI promises to accomplish fantastic feats in the years to come. Coupled with human interaction, the role of which remains essential, things are bound to change to bring customer relations professions to new spheres.
Service-oriented 2.0 artificial intelligence So why is the enthusiasm for introducing AI into customer experience so strong? Quite simply because these are professions that need to be constantly improved. It's no secret that the adage " the customer is king " takes on more and more meaning, as this same customer becomes a highly sought-after marketing target.
By personalizing commercial offers and messages to customers, they in return expect to have real support on a case-by-case basis. It is therefore important to gradually get rid of a legacy of customer service often perceived as inflexible, impersonal and riddled with errors. With this new generation AI or artificial intelligence 2.0, language is better analyzed in “ first reading ” with identification of language nuances and needs. By understanding customer expectations, AI can either respond immediately to a customer's query, or redirect them to a better advisor. With this analysis, it is therefore easier to know whether a customer needs a constructed response or simple technical support.
An article by Richard Conway , Enterprise Field Sales EMEA at LogMeIn However, fears of seeing a dystopian future emerging where the machine would take control of customer relations are not yet Buy Bulk SMS Service relevant. Although the concerns are real and supported by tangible arguments, it is clear that AI promises to accomplish fantastic feats in the years to come. Coupled with human interaction, the role of which remains essential, things are bound to change to bring customer relations professions to new spheres.
Service-oriented 2.0 artificial intelligence So why is the enthusiasm for introducing AI into customer experience so strong? Quite simply because these are professions that need to be constantly improved. It's no secret that the adage " the customer is king " takes on more and more meaning, as this same customer becomes a highly sought-after marketing target.
By personalizing commercial offers and messages to customers, they in return expect to have real support on a case-by-case basis. It is therefore important to gradually get rid of a legacy of customer service often perceived as inflexible, impersonal and riddled with errors. With this new generation AI or artificial intelligence 2.0, language is better analyzed in “ first reading ” with identification of language nuances and needs. By understanding customer expectations, AI can either respond immediately to a customer's query, or redirect them to a better advisor. With this analysis, it is therefore easier to know whether a customer needs a constructed response or simple technical support.