Post by account_disabled on Dec 4, 2023 14:51:03 GMT 8
Often confined to science fiction fantasies, artificial intelligence actually has a much more crucial role than the simple replacement of humans by robots. On the contrary, the introduction of AI will make it possible to automate tasks that are often very simple and repetitive , to free up more time for individuals to develop their knowledge and thus strengthen their expertise in their professional tasks.
If we take the example of a call center, it is easy to see the benefits brought by AI. While algorithms will help customers whose problems are easily resolved, human agents will save time to advise and Country Email List support those who really need support to resolve their problems. Added to this is the problem identification layer which can be carried out for each customer, by agents created using artificial intelligence.
Thus, customers will be distributed to the appropriate advisors according to their needs, helping to better adapt customer relationships and build customer loyalty. Physical agents, for their part, will be able to deal with more complex problems and support customers as best as possible. Reluctance will of course continue to exist, but the future of customer experience will be one where humans and machines work together to provide the best support possible.
If we take the example of a call center, it is easy to see the benefits brought by AI. While algorithms will help customers whose problems are easily resolved, human agents will save time to advise and Country Email List support those who really need support to resolve their problems. Added to this is the problem identification layer which can be carried out for each customer, by agents created using artificial intelligence.
Thus, customers will be distributed to the appropriate advisors according to their needs, helping to better adapt customer relationships and build customer loyalty. Physical agents, for their part, will be able to deal with more complex problems and support customers as best as possible. Reluctance will of course continue to exist, but the future of customer experience will be one where humans and machines work together to provide the best support possible.